ITIL Foundation V4 Training - Agilitics


ITIL Foundation V4 Training


ITIL V4 training brings ITIL up to date re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways to working, such as Lean, Agile, and DevOps.ITIL V4 provides the guidance, organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrate a system for the effective governance and management of IT-enabled services.

Duration: 2 days
Time: 9am to 5pm

At the end of this ITIL V4 course, you will be able to explain:

    1. The four dimensions of service management
    2. The ITIL Service Value System
    3. The seven guiding principles
    4. The Service Value Chain
    5. The 34 ITIL practices, with a focus on 15 of these
    6. Key concepts from Lean, Agile, DevOps and Organizational Change Management and why these are important to deliver business value
  1. Introduction
  2. Key concepts of service management
  3. The four dimensions of Service Management
  4. The Service Value System
  5. The ITIL guiding Principles
  6. Governance
  7. Service Value Chain
  8. Continual
  9. Improvement
  10. ITIL Management Practices

There are no prerequisites for this course, although a basic knowledge of Service Management concepts will be helpful.

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